Refund Policy

About Our Service

Lateral Thinking Puzzle (lateralthinkingpuzzles.org) Operated by: CHUNWU LTD Contact: contact@lateralthinkingpuzzles.org

No Refunds Policy

All sales are final. We do not provide refunds for:

• Credit purchases: Credits purchased cannot be refunded once the transaction is completed
• Subscription fees: Monthly and annual subscription payments are non-refundable
• Unused services: Credits or subscription time that remain unused

Why No Refunds?

Our service provides:

• Immediate digital access to puzzles and AI interactions
• Consumed resources through AI processing and hosting
• Digital content that cannot be "returned" once accessed
• Low-cost subscription model that requires this policy to remain sustainable

Subscription Management

Cancellation Policy

• Cancel anytime: You can cancel your subscription at any time through your dashboard
• No cancellation fees: Cancelling is free and immediate
• Access until period ends: You retain access until the end of your current billing period
• No automatic renewal after cancellation: Your subscription will not renew once cancelled

Subscription Reminders

• 7-day advance notice: You'll receive an email reminder 7 days before your subscription renews
• Cancellation instructions: Each reminder includes clear cancellation steps
• Dashboard access: Manage your subscription anytime at your dashboard

Credit System

How Credits Work

• Pay-per-use model: Credits are consumed when using AI features
• Immediate consumption: Credits are used instantly when asking questions
• Digital currency: Credits have no cash value and cannot be transferred

Credit Purchases

• Non-refundable: All credit purchases are final
• Instant delivery: Credits are added to your account immediately
• No expiration: Credits do not expire unless your account is closed

Fair Usage

We reserve the right to:

• Suspend accounts for abuse or violation of terms
• No refunds for suspensions: Suspended accounts forfeit remaining credits/time
• Monitor usage patterns to prevent system abuse

Exceptional Circumstances

While our no-refund policy is strict, we may consider exceptional cases involving:

• Service outages lasting more than 24 hours
• Technical errors that prevent service access
• Billing mistakes that we can verify

Contact us within 7 days of the issue occurring with detailed information.

European Union & Consumer Rights

14-Day Cooling-Off Period Does NOT Apply

Important for EU customers: While EU Consumer Rights Directive (2011/83/EU) generally provides a 14-day cooling-off period for online purchases, this right does NOT apply to our digital content services.

Legal basis for exclusion:

• Article 16(m) of EU Consumer Rights Directive: Digital content supplied immediately with consumer's prior express consent
• Digital content consumption: Once you access puzzles, use AI interactions, or consume credits, the content cannot be "returned"
• Immediate performance: Our service begins instantly upon purchase with your explicit agreement

What this means:

• No 14-day withdrawal right for credit purchases or subscription fees
• Immediate digital access waives your cooling-off period automatically
• Explicit consent given when you click purchase and begin using the service

Your explicit consent includes:

1. Immediate access to digital puzzles and AI interactions
2. Waiving your 14-day withdrawal right under Article 16(m)
3. Understanding that digital content cannot be refunded once accessed

Consumer protection: If you believe your consumer rights have been violated, contact your local consumer protection authority for guidance. However, please note that digital content services are specifically excluded from withdrawal rights under EU law when performance begins with consumer consent.

Dispute Resolution

If you have concerns:

1. Contact us first: Email contact@lateralthinkingpuzzles.org
2. Provide details: Include order information and specific issues
3. Response timeframe: We respond within 48-72 hours
4. Escalation: If unresolved, contact your payment provider

Payment Provider Policies

• Stripe: Subject to Stripe's own dispute resolution process
• Chargeback warnings: False chargebacks may result in account suspension
• Documentation: We provide full transaction records for legitimate disputes

Contact Information

Questions about this policy?

• Email: contact@lateralthinkingpuzzles.org
• Website: www.lateralthinkingpuzzles.org
• Short domain: lateralpuzzle.com